Return Policy

Exo-mount.com Return Policy Last Updated: August 18, 2025 At Exo-mount.com, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help. Please review our return policy below for details on how to return or exchange eligible products.

1. Eligibility for Returns

• Timeframe: Items must be returned within 30 days of delivery.
• Condition: Products must be unused, in their original packaging, and in the same condition as when you received them. Items must include all original tags, accessories, and documentation.
• Eligible Products: Most products are eligible for return, except for:
  • Final sale items (e.g., clearance items, personalized products, or custom orders).
  • Digital products or downloadable content.
  • Gift cards.
  • Perishable goods (e.g., food, flowers).
  • Items marked as non-returnable at the time of purchase.

2. How to Initiate a Return

1. Contact Us: Email us at info@exo-mount.com or call 562 668-8630 within 30 days of delivery to request a return. Provide your order number and reason for the return.
2. Return Authorization: We’ll provide a Return Merchandise Authorization (RMA) number and instructions. Returns without an RMA number will not be accepted.
3. Ship the Item: Pack the item securely in its original packaging and ship it to the address provided in the RMA instructions. Include the RMA number on the package.

3. Refunds

• Processing Time: Once we receive and inspect your return, we’ll notify you via email about approval or rejection. Approved refunds will be processed within 5-7 business days.
• Refund Method: Refunds will be issued to the original payment method. Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or defective item).
• Defective or Incorrect Items: If you received a damaged, defective, or incorrect item, we’ll cover return shipping costs and provide a full refund or replacement upon verification.

4. Exchanges

• If you’d like to exchange an item for a different size, color, or product, contact us to confirm availability. Follow the same return process, and we’ll ship the replacement once we receive the original item.
• You’re responsible for return shipping costs unless the exchange is due to our error.

5. Return Shipping

• Customer Responsibility: You are responsible for return shipping costs unless the return is due to a defective, damaged, or incorrect item.
• Shipping Guidelines: Use a trackable shipping method and consider purchasing shipping insurance. We are not liable for lost or damaged returns.

6. Non-Returnable Items The following items cannot be returned or exchanged:

• Personalized or custom-made products.
• Items marked as “final sale” or “non-returnable” at purchase.
• Gift cards or digital downloads.
• Products that have been used, altered, or damaged after delivery.

7. International Returns

• For international orders, please contact us for specific instructions. Customers are responsible for return shipping costs and any applicable customs fees or duties.
• Returns must comply with local regulations and our eligibility criteria.

8. Late or Missing Refunds

• If you haven’t received your refund within the stated timeframe, first check your bank or payment provider. Then, contact us at info@exo-mount.com for assistance.

9. Contact Us For questions about our return policy or to initiate a return, reach out to us:

• Email: info@exo-mount.com
• Phone: 562 668-8630
• Hours: Monday–Friday, 9 AM–5 PM PTZ

We reserve the right to modify this return policy at any time. Changes will be posted on this page with an updated “Last Updated” date.